Commerce Today
Ecommerce insights merchants can use today
About the show
Short, actionable updates on ecommerce and omnichannel technology that help merchants of all sizes succeed. We focus on things you should be doing today to be successful in the ecommerce industry.
Episodes
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Episode 24: 2023: The Year of Ecommerce Re-Platforming
April 4th, 2023 | 17 mins 10 secs
companies, compliance, control, e commerce, ecommerce platform, expensive, flexibility, freedom, merchant, platform, salesperson, scale
According to recent reports, 2023 is shaping up to be the year of ecommerce re-platforming. 1 in 4 ecommerce companies plan to change ecommerce platforms in 2023. Switching to a new ecommerce platform is a major undertaking, and this is the highest number of brands that intend to replatform that we’ve seen in this annual survey. We believe this is due to economic conditions, buyer behavior and historical trends all coming together to make 2023 the year of ecommerce re-platforming. It’s important to know why you’re re-platforming and to select the right platform for your needs, which we’ll talk through today.
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Episode 23: Conference Strategies for eCommerce Merchants
March 28th, 2023 | 19 mins 7 secs
attending, conference, conversation, exhibit hall, goals, good, linkedin, magento, merchant, notes, people, plan, sales pitches, sessions, speakers, sponsors, thinking
How can you get the most out of attending an ecommerce or omnichannel commerce conference as a merchant? What are Darin and Joshua's favorite and least favorite parts of attending conferences? Find out in this week's live stream of Commerce Today.
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Episode 22: Flocking to Mastodon
March 21st, 2023 | 16 mins 33 secs
brand, call, designed, discord, e commerce, join, mastodon, nerd culture, open source, posts, running, server, social networks, targeting, tweet, twitter
Time to take back control of your social media! Check out Mastodon, a decentralized & open source platform for more control & freedom over your content. Join us to find out why everyone's flocking to this new network
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Episode 21: Is Your Brand Metaverse Ready?
March 14th, 2023 | 16 mins 39 secs
3d, blockchain, brand awareness, brands, customer service, devices, ecommerce, images, metaverse, omni channel, people, photography, products, ready, selling, thinking, vr, web
The Metaverse is still more hype than must-have for the average retailer. However, there are two things all brands can do now to be ready for the future Metaverse.
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Episode 20: Tech Layoffs and Ecommerce
March 7th, 2023 | 14 mins 14 secs
article, behavior, company, copycat, developers, drove, e commerce, ecommerce, economy, fear, greedy, laid, layoffs, merchants, started, talk, tech industry, wages
Warren Buffet once said to “be fearful when others are greedy, and greedy when others are fearful”. How can ecommerce companies apply this advice in light of the large number of layoffs in the tech industry over the past year?
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Episode 19: Buy Now Pay Later Bubble
February 28th, 2023 | 12 mins 12 secs
buy, buy now pay later, challenge, companies, consumer, contract, customers, financing, hoping, inflation, interest rates, loans, merchant, pay, percentage, provider, purchase, rates, retailers, risk, talked
Buy Now Pay Later (BNPL) is a type of payment plan where consumers can purchase an item now and pay for it in installments in the future. This is seen as an alternative to traditional forms of credit, such as credit cards, personal loans, and store charge cards.
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Episode 18: When Ship From Store Breaks Down
February 21st, 2023 | 12 mins 18 secs
accurate, cancellation rate, customer, deal, inventory, investments, nordstrom, nordstrom rack, order, products, retailers, ship, sold, store, systems, treasure hunt
Omnichannel fulfillment drives greater revenue for almost all merchants, but what happens when ship from store breaks down? Are there retailers who shouldn’t pursue ship from store? How can you have success with ship from store?
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Episode 17: Return Wars
February 14th, 2023 | 15 mins 7 secs
accept, amazon, apple, buy, commerce, companies, customer, customer experience, expectation, experience, felt, josh, model, opportunity, product, refund, refurb, retailers, return, store
According to a November 2022 report by Retail Dive, 91% of ecommerce retailers reported returns growing faster than revenue during the last year and on average, 30% of online orders are now returned. Consumers clearly expect a smooth returns process, but retailers are struggling to manage this new expectation.
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Episode 16: Holiday Sales Forecast Retrospective
February 7th, 2023 | 17 mins 41 secs
adobe, christmas, curbside pickup, cyber, discounts, e commerce, ecommerce, holiday, josh, missed, numbers, online, people, predicted, predictions, retailers, sales, stores, thanksgiving, year
Back in Episode 2, we borrowed Adobe’s crystal ball and looked at the holiday sales forecasts for 2022. Now that the holiday season is over and the results have been posted, we’re going to look to see how accurate those forecasts were and what this might mean for planning your ecommerce marketing and investments for 2023.
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Episode 15: Why Consider an Open Source Commerce Solution?
January 31st, 2023 | 15 mins 18 secs
commerce, ecommerce, magento open source, open source
What does open source have to do with ecommerce, and what are some advantages and disadvantages of open source ecommerce platforms?
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Episode 14: Managing Ecommerce Teams: Dysfunctional Teams
January 24th, 2023 | 16 mins 41 secs
book, build, companies, create, decisions, dysfunctional, dysfunctions, e commerce, exercise, important, meetings, people, team, team members, trust, vulnerability
A strong team starts with a foundation of trust. Establishing an environment where members feel safe to share ideas and take risks is key for success. Have you heard of the five dysfunctions of a dysfunctional team? This is a great starting point for building trust within your team!
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Episode 13: Managing Ecommerce Teams: Personality Conflicts
January 17th, 2023 | 17 mins 50 secs
anger, commerce, conflict, enneagram, fear, motivated, passion, people, personality conflicts, project, talking, team, triad, virtue
Do you ever wonder what could be the root of your team’s personality conflicts? The Enneagram is a powerful tool that can help unlock the potential of your team and lead them to success.
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Episode 12: Amazon: Ecommerce Friend or Foe?
January 10th, 2023 | 13 mins
amazon, brand, buy, channel, commerce, customer, ecommerce, experience, merchant, overstock, products, retailer, revenue, sellers, selling
In today’s episode we dive into this tricky topic of how Amazon can be a great platform to reach more customers and boost sales, but it also has its downsides. Is Amazon a friend or foe? What happens if you suddenly lose all of your ecommerce revenue? Are there any positives to Amazon? And what could be a reason to stop using it?
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Episode 11: Web Accessibility: Lawsuits, Revenue & Usability
January 3rd, 2023 | 16 mins 56 secs
aaa, accessibility, accessible, ally, building, checklist, commerce, disabilities, disability, document, ecommerce site, guidelines, items, merchant, project, screen reader, site, web accessibility, website
Have you ever thought about the role of the Americans with Disabilities Act when it comes to websites?
With new regulations from the Department of Justice, many web retailers are having to reevaluate their approach when it comes to accommodating people with disabilities. -
Episode 10: Just Walk Out: Amazon's Watching You
December 27th, 2022 | 13 mins 29 secs
amazon, associates, customer journey, data, experience commerce, merchants, retail store, retailer, scan, self checkout, shopping, store, technology
Technology has come a long way and now, retailers can do what was once impossible - track consumer behavior at the store.
Today, we explore this revolutionary technology and discuss how it is transforming the shopping experience! -
Episode 9: Throw Out Your Backlog
December 20th, 2022 | 13 mins 7 secs
backlog, companies, creative, customers, ecommerce, ecommerce company, experiment, ideas, improvements, launch, merchant, project, roi, team
In today’s episode we discuss about throwing out your backlog and how through a creative process it can help your team deliver a project successfully.