Joshua Warren

Episode 18: When Ship From Store Breaks Down

February 21st, 2023  |  12 mins 18 secs

accurate, cancellation rate, customer, deal, inventory, investments, nordstrom, nordstrom rack, order, products, retailers, ship, sold, store, systems, treasure hunt

Omnichannel fulfillment drives greater revenue for almost all merchants, but what happens when ship from store breaks down? Are there retailers who shouldn’t pursue ship from store? How can you have success with ship from store?

Episode 17: Return Wars

February 14th, 2023  |  15 mins 7 secs

accept, amazon, apple, buy, commerce, companies, customer, customer experience, expectation, experience, felt, josh, model, opportunity, product, refund, refurb, retailers, return, store

According to a November 2022 report by Retail Dive, 91% of ecommerce retailers reported returns growing faster than revenue during the last year and on average, 30% of online orders are now returned. Consumers clearly expect a smooth returns process, but retailers are struggling to manage this new expectation.

Episode 16: Holiday Sales Forecast Retrospective

February 7th, 2023  |  17 mins 41 secs

adobe, christmas, curbside pickup, cyber, discounts, e commerce, ecommerce, holiday, josh, missed, numbers, online, people, predicted, predictions, retailers, sales, stores, thanksgiving, year

Back in Episode 2, we borrowed Adobe’s crystal ball and looked at the holiday sales forecasts for 2022. Now that the holiday season is over and the results have been posted, we’re going to look to see how accurate those forecasts were and what this might mean for planning your ecommerce marketing and investments for 2023.

Episode 15: Why Consider an Open Source Commerce Solution?

January 31st, 2023  |  15 mins 18 secs

commerce, ecommerce, magento open source, open source

What does open source have to do with ecommerce, and what are some advantages and disadvantages of open source ecommerce platforms?

Episode 14: Managing Ecommerce Teams: Dysfunctional Teams

January 24th, 2023  |  16 mins 41 secs

book, build, companies, create, decisions, dysfunctional, dysfunctions, e commerce, exercise, important, meetings, people, team, team members, trust, vulnerability

A strong team starts with a foundation of trust. Establishing an environment where members feel safe to share ideas and take risks is key for success. Have you heard of the five dysfunctions of a dysfunctional team? This is a great starting point for building trust within your team!

Episode 13: Managing Ecommerce Teams: Personality Conflicts

January 17th, 2023  |  17 mins 50 secs

anger, commerce, conflict, enneagram, fear, motivated, passion, people, personality conflicts, project, talking, team, triad, virtue

Do you ever wonder what could be the root of your team’s personality conflicts? The Enneagram is a powerful tool that can help unlock the potential of your team and lead them to success.

Episode 12: Amazon: Ecommerce Friend or Foe?

January 10th, 2023  |  13 mins

amazon, brand, buy, channel, commerce, customer, ecommerce, experience, merchant, overstock, products, retailer, revenue, sellers, selling

In today’s episode we dive into this tricky topic of how Amazon can be a great platform to reach more customers and boost sales, but it also has its downsides. Is Amazon a friend or foe? What happens if you suddenly lose all of your ecommerce revenue? Are there any positives to Amazon? And what could be a reason to stop using it?

Episode 11: Web Accessibility: Lawsuits, Revenue & Usability

January 3rd, 2023  |  16 mins 56 secs

aaa, accessibility, accessible, ally, building, checklist, commerce, disabilities, disability, document, ecommerce site, guidelines, items, merchant, project, screen reader, site, web accessibility, website

Have you ever thought about the role of the Americans with Disabilities Act when it comes to websites?
With new regulations from the Department of Justice, many web retailers are having to reevaluate their approach when it comes to accommodating people with disabilities.

Episode 10: Just Walk Out: Amazon's Watching You

December 27th, 2022  |  13 mins 29 secs

amazon, associates, customer journey, data, experience commerce, merchants, retail store, retailer, scan, self checkout, shopping, store, technology

Technology has come a long way and now, retailers can do what was once impossible - track consumer behavior at the store.
Today, we explore this revolutionary technology and discuss how it is transforming the shopping experience!

Episode 9: Throw Out Your Backlog

December 20th, 2022  |  13 mins 7 secs

backlog, companies, creative, customers, ecommerce, ecommerce company, experiment, ideas, improvements, launch, merchant, project, roi, team

In today’s episode we discuss about throwing out your backlog and how through a creative process it can help your team deliver a project successfully.

Episode 8: Commerce Technology: Buy it or Build It?

December 13th, 2022  |  18 mins 2 secs

api application programming interface, commerce, ecommerce, oms

When you're buying a platform all a competitor has to do to match your features and functionality is to buy that platform but when you're building a custom you can build a competitive advantage.

Episode 7: 2023 Ecommerce Trends

December 6th, 2022  |  17 mins 38 secs

2023 commerce trends we are looking at.

Episode 6: MVP, MMP, OMG - When to Launch?

November 29th, 2022  |  20 mins 10 secs

In today's episode we’re talking about when in a project’s lifecycle it’s best to launch.

Episode 5: Commerce News Grab Bag

November 22nd, 2022  |  9 mins 40 secs

amazon, ebay, google shopping, shipping, veeqo

We grabbed three topics for our news bag: Google's new shopping experience, Amazon's newest acquisition Veeqo and eBay's international shipping program.

Episode 4: Breaking it Down at MACH Speed - Composable Commerce

November 15th, 2022  |  12 mins 21 secs

composable commerce, mach

Today we're talking about Composable Commerce and the MACH approach to ecommerce technology and software.

Episode 3: AI Tools To Use Today in Commerce

November 8th, 2022  |  14 mins 32 secs

ai, machine learning

We highlight and try several interesting tools that ecommerce professionals can use today.