Commerce Today
Ecommerce insights merchants can use today
We found 2 episodes of Commerce Today with the tag “experience”.
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Episode 17: Return Wars
February 14th, 2023 | 15 mins 7 secs
accept, amazon, apple, buy, commerce, companies, customer, customer experience, expectation, experience, felt, josh, model, opportunity, product, refund, refurb, retailers, return, store
According to a November 2022 report by Retail Dive, 91% of ecommerce retailers reported returns growing faster than revenue during the last year and on average, 30% of online orders are now returned. Consumers clearly expect a smooth returns process, but retailers are struggling to manage this new expectation.
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Episode 12: Amazon: Ecommerce Friend or Foe?
January 10th, 2023 | 13 mins
amazon, brand, buy, channel, commerce, customer, ecommerce, experience, merchant, overstock, products, retailer, revenue, sellers, selling
In today’s episode we dive into this tricky topic of how Amazon can be a great platform to reach more customers and boost sales, but it also has its downsides. Is Amazon a friend or foe? What happens if you suddenly lose all of your ecommerce revenue? Are there any positives to Amazon? And what could be a reason to stop using it?